BACKYOU FEATURES
Everything for your groups.
Every detail matters.
From the first enquiry to revenue tracking, explore the features that support your sales and operations teams.
19
features to explore
6
areas for your teams
3
built-in AI features
01 · Enquiries & sales
Turn every enquiry into a proposal.
From first contact to booking, give clients a clear, personalised response.
01
Enquiry form
Capture client requirements directly from your website.
- Adapt the fields and form to your brand.
- Collect the information needed to prepare your offer.
02
Commercial proposals
Prepare quotes, including complex ones, without starting from scratch.
- Customise your online and PDF templates.
- Build offers with packages and individual services.
03
Client portal
Offer a branded space to move each enquiry forward.
- Clients view their offers and communicate with your team.
- They can request an option or confirm their booking online.
04
Optional
Framework contracts
Structure agreements with clients and partners.
- Create, negotiate, share and sign contracts.
- Track their production and your targets in your client database.
05
Coming soon
Group Series
Prepare to manage series of group bookings.
- Turn requirements into offers, then negotiate and track contracts.
- Monitor proposals and the actual production of each contract.
02 · Operations
Plan the event, together.
Teams share up-to-date information, from the quote to the day of the event.
06
Meeting room calendar
View and manage the use of your event spaces.
- Synchronise quotes, function sheets and the calendar.
- Support room assignment and collaborative planning.
07
Function sheets
Give teams the information needed for each event.
- Generate function sheets from the file and share them online.
- Track changes as you prepare the services.
03 · Billing & payments
Stay on track through to payment.
Keep documents and financial tracking connected to each client file.
08
Contracts & invoices
Produce the documents needed for each booking.
- Automatically generate contracts and pro forma invoices.
- Keep documents up to date as the enquiry evolves.
09
Payment tracking
Find payments and reminders in one place.
- Track amounts received and outstanding balances.
- Simplify accounting follow-up and payment reminders.
10
Optional
Backyou Pay
Automate payment tracking.
- Reconcile bank transfers using virtual IBANs.
- Track payments in real time and automate reminders.
04 · CRM & insights
A clear view of your business.
From following up with a client to managing several properties, keep teams coordinated.
11
CRM & sales tracking
Track relationships and your team’s actions.
- View the enquiry pipeline, tasks and sales activities.
- Monitor the performance of clients, companies and agencies.
12
Dashboards & statistics
Measure activity and identify opportunities to improve.
- View indicators by property, client or salesperson.
- Customise and export your statistics.
13
Central Desk module
Central reservation desk
Manage enquiries across a portfolio of properties.
- Distribute enquiries and keep a central view of activity.
- Support collaboration between head office and properties.
05 · Alora · AI
Artificial intelligence in your everyday work.
Alora is built into Backyou to qualify enquiries, inform decisions and assist your team.
14
AI Email Agent
From incoming email to structured enquiry, without re-entering data.
- Analyse incoming emails and identify the client.
- Capture dates, attendees and services in a Backyou enquiry.
15
AI Recommendation Engine
Assess whether to quote, with support for revenue management.
- View a score out of 5 and an analysis within the file.
- Consider other enquiries and availability, supported by a radar chart.
16
AI Copilot
An assistant for everyday tasks.
- Describe what you need in natural language directly in Backyou.
- For example: add a reminder for files with no activity for 15 days.
06 · Connections
Backyou at the centre of your tools.
Connect data so information can flow between teams and software.
17
PMS connectivity
Connect group management to your PMS.
- Check availability and rates, then send options and bookings.
- Synchronise room, meeting and catering revenue depending on the connector.
18
CRM & email
Connect your sales tools and email.
- Salesforce and HubSpot connectors.
- Microsoft 365 and Gmail connections.
19
Backyou API
Build exchanges that suit your organisation.
- Connect Backyou to your tools and processes.
- Define your integration project with our team.
Available features and modules depend on your plan. Data exchanges with third-party software vary by connector.
BACKYOU BY SEPTEO
See what Backyou can do for you.
Explore the features with our team, based on your property’s needs.